At Shands HealthCare, we want your experience in our hospitals and doctors' offices to be as comfortable and pleasant as possible. That is why we have created this patient information section. This section serves as a guide for patients at Shands to provide you with the information you need. Here you can find reliable information to make your stay at the hospital less complicated, so you can focus on your health.

Patient Resources

• Before you arrive
• What to bring
• Find a patient or patient room
• Information about Advance Directives
• Dining hours
• Shands at the University of Florida
• Shands Children's Hospital
• Shands Jacksonville
• Shands AGH
• Shands Lake Shore
• Shands Live Oak
• Shands Starke
• Visiting hours
• Shands at the University of Florida
• Shands Children's Hospital
• Shands Jacksonville
• Shands AGH
• Shands Lake Shore
• Shand Live Oak
• Shands Starke

Concerns Regarding Patient Care and Safety

Any individual having a concern about patient care and safety in a Shands HealthCare facility is encouraged to contact Administration at (352) 265-0002.

Shands HealthCare facilities include:

• Shands AGH
• Shands Jacksonville
• Shands Lake Shore
• Shands Live Oak
• Shands Rehab Hospital
• Shands Starke
• Shands at UF
• Shands Vista

If your concern(s) cannot be resolved at this level, you may register a complaint with the Joint Commission on Accreditation of Healthcare Organizations by calling (630) 268-7400.

Important Documents

• Patients' Bill of Rights
• Joint Notice of Privacy Practices and Notice of Organized Health Care Arrangement (.pdf)
• Also available in Spanish (.pdf)

Downloadable forms are in the Acrobat Reader format.